If you are unable to attend your scheduled appointment, please contact us as soon as possible so that we may be able to in another client who is on the waiting list. If you do not contact us at least 24 hours prior to the appointment, a 50% cancellation fee will be applied and future bookings may be cancelled. We hope you understand and take necessary action so that we can offer the best service possible to all clients.


Luonto Health and Wellness is not a medical practice or is Shanice Howell a medical practitioner. Shanice Howell does not practice nor prescribe allopathic medicine.  We do not... diagnose, perform any medical procedures (physical examination/assessments may be used), or give medical advice.

Luonto Health treats the whole person, not just the disease, and no orthodox medication is used. Naturopathic medicine and preventative health care in the form of dietary, exercise, lifestyle and attitudinal management is utilised.


Luonto Health will protect your privacy and personal information and comply with all state and federal legislation and National Privacy Principles contained in the Commonwealth Privacy Act. Luonto Health may, from time to time, review and update this Privacy Policy to take account of new laws and technology.  As part of the Luonto clinic providing Natural Therapy services to you, it is essential to collect and record some personal health information about you. With your consent, Luonto Health will collect, use and disclose your personal health information for the following purpose:

·        Case Management;

·        Educational purposes*;

·        Quality assurance, complaint-handling planning and accreditation compliance;

·        Management, funding and monitoring of our health service;

·        Referral to another health care provider;

·        To meet our obligations of notification to our insurers;

·        Research, development or service planning*;

·        To prevent or lessen a serious threat to an individual’s life, health or safety;

·        Where legally required to do so, such as providing records to a court, or mandatory reporting of child abuse;

·        Anyone you authorise Luonto Health to disclose information to.

*If your health information is utilised for educational, research, development or service planning we will remove all identifying features such as your name and contact details before releasing it. 

All information collected by Luonto Health will be confidential and kept secure. You have the right to check what health information Luonto Health holds about you. Under the Commonwealth Privacy Act and the Health Records and Information Privacy Act, an individual has the right to obtain access to any personal information which Luonto Health holds about them and to advise Luonto Health of any perceived inaccuracy.  There are some exceptions to this right set out in the applicable legislation. To make a request to access any information Luonto Health holds about you, please contact Shanice Howell in writing. Parents/Legal Guardians may seek access to health information held by Luonto Health about their child by contacting Luonto Health.  However, there will be occasions when access is denied.  Such occasions would include where release of the information would have an unreasonable impact on the privacy of others, or where the release may result in a breach of Luonto Health’s duty of care to the client. Luonto Health will require you to verify your identity and specify what information you require. 

 In order to provide continuity of care the clinic maintains a reminder system. You consent is needed to be a participant in the reminder system and you have the right to refuse if you wish.

 I understand my rights and responsibilities as a client. I consent to an appropriate examination and case taking regarding my case.

 I give my permission to Luonto Health & Wellness to collect, use and disclose my personal health information as outlined above. I understand that I am able to withdraw my consent as to use and disclosure of my personal information except when legal obligations must be met. I am aware that I am entitled to access my own health records as outlined above. I am aware that all that is discussed during my consultation is confidential and subject to Privacy laws.